SERVICE EXCELLENCE

Everything we do at IT is guided and underpinned by four simple principles. It’s what sets us apart and what enables us to constantly deliver excellence.

At Gumba IT we continually strive to be the best we can be. Every project we manage is guided by four simple principles:

  • Accountability
  • Process
  • Framework
  • Constant improvement
Our Service Excellence Process

Accountability

Accountability means taking ownership of your  issues and seeing them through to a satisfactory conclusion. It means being open, honest and transparent in our dealings with our customers and speaking in plain English.

We strive to make ourselves accountable for the value we deliver. That’s why we created the Gumba IT's Promise, a simple commitment to deliver ongoing, measurable business benefits to our clients.

Process

Our years of experience  has taught us a few things and we apply that to our dealings with our clients. Our extensive portfolio of process documents means that we deliver consistent results.

We’re constantly designing, monitoring and reviewing our processes - looking for flaws and making improvements to ensure that all our services are optimised to deliver excellent results - consistently.

Framework

We work with best of breed technologies Kaseya and Autotask to package our support and provide the following services:

  • Automation
  • Remote Access
  • Monitoring
  • Software Deployment
  • Audit & Inventory
  • Policy Management
  • Patch Management
  • Network Monitoring
  • Endpoint Management
Constant improvement

Stats & Fun Facts

95%

CLIENT SATISFACTION

50+

COMPLETED PROJECTS

99+

COFFEE CUPS THIS YEAR

80+

REVIEWS AND RATINGS

WORK WITH US

We'll do everything we can to make our next best project!